Report on HMP Kilmarnock Follow-up Inspection, 14-19 July 2014

2. Progress on Action Points

2.1 Reception and discharge processes should be speeded up (paragraph 2.6).

Partially Achieved. Admission processes have improved resulting in prisoners spending less time in Reception, however work should continue to further reduce timescales.

There is a target of 1 hour 30 minutes for admissions to be processed in Reception, however the table below shows these timescales are routinely breached and in extreme cases prisoners can spend up to 4 hours in Reception.

The table below represents a sample of prisoner admissions and their corresponding waiting times over a three month period in 2014.

Table 1

Date Prisoner Time spent in Reception Average
20th April 2014 1 1 hour 38 minutes 1 hour 21 minutes
2 1 hour 05 minutes
3 0 hour 45 minutes
4 1 hour 43 minutes
5 1 hour 41 minutes
6 0 hour 56 minutes
7 1 hour 40 minutes
13th May 2014 1 1 hour 30 minutes 2 hour 09 minutes
2 2 hour 34 minutes
3 2 hour 03 minutes
4 4 hour 27 minutes
5 1 hour 37 minutes
6 1 hour 29 minutes
7 1 hour 29 minutes
13th June 2014 1 3 hour 19 minutes 1 hour 56 minutes
2 2 hour 00 minutes
3 3 hour 06 minutes
4 3 hour 06 minutes
5 3 hour 31 minutes
6 3 hour 06 minutes
7 1 hour 46 minutes
8 0 hour 51 minutes

Recommendation 4: HMP Kilmarnock should work to further reduce the time prisoners on admission spend in Reception.

The process for liberating prisoners has improved and they now spend less time in Reception. During the inspection prisoners were released just after 08.00 hours which is in line with other establishments in Scotland.

2.2 The night information packs should be reviewed and staff made aware of their content (paragraph 2.13).

Achieved. Information packs issued to night duty staff have been updated and now contain information relevant to their duties. Night duty Officers are briefed by their supervisor prior to taking up post and receive a further briefing from the late supervisor in charge of their area of responsibility.

2.3 Prisoners should be reassessed for potential risks when circumstances have changed at Court (paragraph 2.18).

Achieved. HMP Kilmarnock no longer uses the HRAT process and instead uses the ACT 2 Care Strategy to manage prisoners deemed at risk of self-harm or suicide. As part of the ACT 2 Care strategy a risk assessment is undertaken on all prisoners returning from court. A number of these assessments were observed during the inspection and all were undertaken in an effective and professional manner.

2.4 The decision to accommodate all level 1 and 2 HRAT prisoners in the in-patient facility in the Health Centre should be reviewed (paragraph 2.20).

No longer applicable. The use of HRAT has now ceased and the observation cells and inpatient facilities are no longer in use.

2.5 Prisoners should not wash crockery and cutlery in the sinks in their cells (paragraph 3.8).

Achieved. There is a small plastic basin in each cell and washing up liquid is available in each Wing servery for prisoners to wash their crockery and cutlery after meals. Some prisoners spoken with during the inspection said they washed their crockery and cutlery in their in-cell sinks, however most confirmed that they used the plastic basins.

2.6 Recreation areas should be refurbished (paragraph 3.10).

Partially achieved. At the time of the full inspection each Wing had a small recreation room with a snooker and pool table. These items have now been removed and placed in the main concourse on the bottom level of each Wing, however a number of these tables are in poor condition and require to be repaired or replaced. HMP Kilmarnock are aware of this and report that repairs are about to commence. Most of the rooms previously used for recreation have been fitted with a small amount of gym equipment which prisoners can use during recreation periods. Unfortunately a lot of this equipment is in a poor state of repair. Management in HMP Kilmarnock have recognised this and are in the process of purchasing some new equipment to ensure that all Wings have a gymnasium, however the amount of new equipment being purchased is limited and so some of the existing equipment will be retained.

HMIPS will visit HMP Kilmarnock in six months time to ensure that the rooms have been fitted with gym equipment which is in good working order and that the snooker and pool tables have been repaired or replaced.

2.7 Ways should be found to make recreation more purposeful (paragraph 3.10).

Achieved. By converting the recreation rooms in each Wing into gymnasiums HMP Kilmarnock has ensured there is more for prisoners to do during recreation periods. The main gymnasium is also open during weeknight recreation periods and a timetable is in place to ensure that all prisoners have periods of access. Prisoners requiring protection from others who are located in H Wing however have less access to the gymnasium during recreation periods than prisoners from other Wings as they can only attend one session. The main gymnasium is closed during weekend recreation periods.

During summer months prisoners have access to the exercise yards for a one hour period in the evening.

2.8 All protection prisoners should receive their full entitlement of one hour in the open air (paragraph 3.20).

Not Achieved. On weekdays, prisoners can access a period of time in the open air directly after their lunch. To ensure they receive a full hour this period must commence by 12.20 hours in order for it to end at 13.20 hours when prisoners are required to return to work. During observation of one of these periods no Wing received a full hour in the open air, with most prisoners having approximately 50 minutes access and protection prisoners only receiving 45 minutes. Close Circuit Television footage checked for a random selection of days during June and July 2014 confirmed that while on some days prisoners did access a full hour in the open air, on other days the time spent outside was less. The weekend regime allow prisoners to access a full one hour period in the open air on both days.

Recommendation 5: HMP Kilmarnock should ensure that all prisoners have access to one hour in the open air every day.

2.9 The level of staffing and the location of staff supervising the exercise yards should be reviewed, and the numbers in and out should be checked (paragraph 3.22).

Not Achieved. Each Wing has an exercise yard which, when in use, is supervised by one member of staff. During the inspection upwards of 30 prisoners from each Wing attended outside exercise, however should all prisoners located in the Wing attend, this would result in up to 60 prisoners being supervised by one member of staff. Prisoners are free to come and go as they please during this period. Management confirmed that there is no risk assessment, safe system of work or contingency in place to deploy additional staff to supervise exercise periods if the number of prisoners accessing the exercise yard significantly increased. The member of staff supervising exercise normally stands at the door of the yard and keeps a running total of the number of prisoners attending. During the inspection prisoners were not searched prior to entering the yard.

Recommendation 6: HMP Kilmarnock should ensure that the process for supervising prisoners at outside exercise is safe at all times.

2.10 Staff should challenge disrespectful prisoner attitudes towards them (paragraph 3.38).

Achieved. Observation of staff and prisoners in all areas of the prison confirms the mutual respect observed during the full inspection is still in place. This is positive. Interaction between staff and prisoners in various settings during the inspection was observed and at no time were there any disrespectful attitudes displayed and in fact the vast majority of this interaction was very positive and relaxed. Staff and prisoners who attended focus groups prior to the inspection spoke positively about their working relationships.

2.11 Compulsory vocational qualifications should be available to custodial staff (paragraph 3.45).

Not achieved. There has been no progress since the full inspection. HMP Kilmarnock has decided this is not an area of priority but it remains under consideration. Vocational qualifications are available to custodial staff but these are not compulsory. HMP Kilmarnock is considering the worth of making this compulsory but has embarked upon delivery of a Scottish Vocational Qualification programme to supervisors which was identified as a corporate requirement as well as feedback from a staff survey.

2.12 Relevant staff should receive child protection training (paragraph 3.48).

Achieved. There has been good progress with a total of 65 staff being trained since 2012, and evidence of a continued focus as the training is embedded within the Syndicate Programme as well as ad hoc delivery when staff availability allows.

2.13 Wing Prisoner Custody Officers should be given Personal Officer training and support (paragraph 3.49).

Partially Achieved. Additional training is now being delivered. An ICM co-ordinator and a Psychologist each provides one full day's training in the role of the Personal Officer and pro-social modelling respectively. Training in the role of the Personal Officer offers an introduction to ICM and describes the job responsibilities. Pro-social modelling training covers relationship-building, inter-personal and communications skills required to deliver a motivational approach to the role of Personal Officer.

For some groups of staff additional training in risk management is also delivered by the psychologists. This training is aimed primarily at operational managers, supervisors and Prison Custody Officers (PCOs) who work in the Separation and Re-integration Unit (SRU) to provide the additional skills required to work with those prisoners who present with behavioural problems.

Finally, some training in motivational interviewing techniques has been delivered to ICM co-ordinators, PCOs and Offender Outcomes staff.

2.14 Training Committee meetings should be reinvigorated (paragraph 3.50).

Achieved. Since July 2012 Training Committee meetings have been held on a regular basis i.e. at least every two months. The meetings are attended by the Assistant Director, Staff Performance and Development and Managers from Residential, Offender Outcomes and Resourcing. The Director also attends on a regular basis. Standing agenda items include an overview of mandatory training figures, Management Development, Syndicate Programme and Learning and Development Plan progress.

2.15 The right of appeal should be explained to newly sentenced prisoners on reception (paragraph 3.70).

No longer applicable. There is no longer a requirement to inform all newly sentenced prisoners of their right to appeal and have them sign paperwork to confirm they understand this.

2.16 Foreign nationals should be informed of their right to access consular officials (paragraph 3.74).

Achieved. At the time of the follow-up inspection there were 11 foreign national prisoners within HMP Kilmarnock. Evidence supplied from the Resettlement and Progression Manager showed that 'Notes for Guidance of Prisoners on Reception into Prison' had been prepared since the full inspection. In addition to English, these were available in 11 different languages. The Note alerted the prisoner to his entitlement to contact Diplomatic Representative and how to go about this as well as the opportunity to access a translation service. Both staff and prisoners spoken with were aware of the process and confirmed that the it appeared to work well from both perspectives. The Guidance Note was provided to all prisoners on admission.

2.17 Prisoners should be offered a copy of the Prison Rules during disciplinary hearings (paragraph 3.76).

Achieved. A copy of Prisons and Young Offenders Institutions (Scotland) Rules 2011 is available to prisoners attending the Orderly Room and during observation the Adjudicator asked all prisoners if they wished access to the rules.

2.18 In disciplinary hearings which relate to possession of unauthorised articles, the evidence should always be produced (paragraph 3.77).

Achieved. Items to be presented as evidence in the Orderly Room are initially placed in a sealed numbered bag, recorded in a production book and retained in the Intelligence Management Unit (IMU) until required as evidence at an Orderly Room adjudication. At this point, the items are then taken to the SRU where they are recorded and locked in a safe until the adjudication takes place. After they have been presented as evidence at the adjudication they are returned to the IMU where they are once again recorded in the Production book. This process was checked and the details of the items used in evidence in both the IMU and the SRU matched. A number of orderly room adjudications were observed and in cases where an item was required to be produced as evidence this process was followed.

2.19 Steps should be taken to reduce the number of prisoners refusing to go to work (paragraph 3.79).

Achieved. The number of prisoners being placed on report for refusing to attend work has reduced from 20 per day at the time of the full inspection to the current average of three. SPS Controllers who carry out all adjudications confirmed that this lower figure was now the norm.

Since the full inspection the number of prisoners held in HMP Kilmarnock has dropped by approximately 150. Staff and SPS Controllers feel this has contributed to the reduced number of prisoners refusing to attend work. Additionally work spaces in HMP Kilmarnock are continuously over allocated resulting in many prisoners not having to attend their place of work.

The number of prisoners signed off work for medical reasons, often for long periods of time or indefinitely, is far higher than in other prisons. During the follow-up inspection there were 48 prisoners who fell into this category, the vast majority of whom were convicted prisoners required to attend purposeful activity. There is concern over the apparent lack of a formal system of review for these prisoners. Additionally it appears in some cases that if a prisoner is in receipt of Disability Living Allowance (DLA) in the community, he will automatically be deemed unfit for work and classified as being 'long term sick' when he is detained in HMP Kilmarnock. This was confirmed by an attending GP who advised that as a prisoner has been deemed unfit for work by an expert in the community, the GPs serving the prison are not in a position to review or challenge this. Furthermore, the GP made the point that unlike industry, there is no access to an Occupational Health Service who would undertake a review in line with working opportunities available. This perception is unique to HMP Kilmarnock. These concerns are compounded by the fact that there does not appear to be any medical instruction conveyed to Officers regarding limitations of activity or expectations of capability with regard those it concerns.

Recommendation 7: HMP Kilmarnock should review the processes associated with the high numbers of prisoners deemed medically unfit for work.

2.20 Prisoners should be routinely told that they can appeal against the result of a disciplinary hearing (paragraph 3.80).

Achieved. During observation of Orderly Room adjudications the Adjudicator informed all prisoners of their right to appeal at the end of the process. Paperwork from a number of previous adjudications was checked and in all cases the Adjudicator confirmed the prisoner was informed of his right to appeal.

2.21 Prisoners should have access to an interpreter if required (paragraph 3.83).

Achieved. As noted in paragraph 2.16 above there were 11 foreign nationals in custody within HMP Kilmarnock. On arrival explanatory documentation which the prisoner retains is provided which describes how to access an interpreter. Reception staff are familiar with 'thebigword' translation service and PCOs working within the residential Wings will facilitate prisoners requests for access to this service.

2.22 Prisoners' complaints should be audited on a regular basis and Internal Complaints Committee (ICC) cases should be shared with other senior managers (paragraph 3.84).

Achieved. Prisoners' complaints are now audited and fortnightly complaints meetings are held to discuss ICC cases. These are attended by representatives of the senior management team.

2.23 Translated materials should be available during induction (paragraph 4.7).

Achieved. Induction literature is available in a range of languages and where necessary, the prison has access to the translation services of 'thebigword'. Information for prisoners is also available in a range of languages in printed format across the prison including the LINKS centre, Reception and the residential accommodation areas.

2.24 The oversight of the Incentives and Earned Privileges (IEP) scheme should be reviewed (paragraph 4.9).

Partially Achieved. The IEP scheme is still in operation although it had been reviewed in June 2012 and was undergoing a further review at the time of the follow-up inspection. Prisoners reported that the scheme continued to impinge on some family visits, attracted unnecessary restrictions such as access to a toaster in the evenings and no longer offered the same 'quality' incentives including access to additional levels of prisoners personal cash. Many of the staff spoken with viewed the scheme as an additional disciplinary tool first and a means of motivating prisoners through incentives second. Most managers who offered an opinion described the scheme as having "run its course", "no longer useful" or "without credibility". HMIPS will visit HMP Kilmarnock in six months time to examine the outcomes of this review.

The table below describes the number, locations and IEP status of prisoners in HMP Kilmarnock at the time of the follow-up inspection.

Table 2

Area Basic Standard Enhanced Total Basic Standard Enhanced Total Total
1A 2 28 27 57 0 5 0 5 62
1B 6 11 41 58 0 1 1 2 60
1C 1 19 41 61 0 0 0 0 61
1D 1 9 51 61 0 0 0 0 61
2E 1 47 14 62 0 2 0 2 64
2F 4 33 15 52 2 6 1 9 61
2G 0 11 1 12 3 46 6 55 67
2H 8 18 26 52 0 9 0 9 61
SRU 2 1 1 4 0 0 0 0 4
Total 25 177 217 419 5 69 8 82 501

2.25 All teaching staff delivering education programmes should hold a teaching qualification (paragraph 4.12).

Achieved. The prison has restructured staff roles within the Learning Centre. All staff delivering education programmes have attained or are working towards a teaching qualification. The prison has achieved Scottish Qualification Authority (SQA) accredited centre status and maintains records of staff qualifications, experience and continuous professional development activities. All teaching staff appear motivated and enthusiastic about their role.

2.26 Learning opportunities should be effectively promoted across the prison (paragraph 4.15).

Achieved. Staff involved in the development and delivery of learning activities consider learning is valued across the prison estate. Staff responsible for industries, learning and skills and Physical Training (PT) work well together to plan and promote access to learning opportunities. They make good use of the Offender Outcomes Group meetings to promote learning opportunities. The prisoner kiosk system (referred to locally as the ATM) is used effectively by staff to inform prisoners about current and new learning opportunities and to assist speedy processing of applications for places. Seven peer tutors promote learning opportunities within residential Wings and play an important and helpful role in encouraging hesitant prisoners to participate in learning activities. Staff take opportunities to display posters and flyers promoting learning activities across communal and residential areas. These arrangements are working well. There is opportunity for staff to analyse ATM prisoner participation data to inform future planning.

2.27 Health and safety requirements should be enforced at all times in production workshops (paragraph 4.21).

Achieved. The prison has taken steps to address health and safety issues. Prisoner awareness of Health and Safety is a formal and integral requirement within all vocational activities. All prisoners attending work parties, or vocational training undertake an SQA unit on Contributing to Health and Safety in the Workplace. Health and safety requirements are monitored by vocational training staff and the prison's Health and Safety Officer monitors compliance. In 2013, Serco Home Affairs, HMP Kilmarnock was awarded the Sword of Honour from the British Safety Council.

2.28 All prisoners attending production workshops should be engaged in meaningful work activities (paragraph 4.22).

Achieved. Although there are not sufficient work placements for prisoners, those who do attend engage productively in work activities. Commercial contracts with a focus on manufacturing are providing meaningful production activities for prisoners. These include recycling, producing bags for sails and industrial sewing. Vocational training programmes in bricklaying, painting and decorating, horticulture, industrial cleaning and environmental incorporate relevant, contextualised work activities within the prison estate. There are good examples of these work parties contributing to on-going maintenance and improvement of the prison environment.

2.29 A systematic quality assurance or development plan should be put in place to inform improvement planning in education (paragraph 4.24).

Achieved. Following the full inspection in 2011 the prison carried out a thorough review of learning provision. Prison managers drew on the review findings to restructure staff roles and responsibilities and revise arrangements for planning and assuring the quality of provision. The Learning Centre is an SQA accredited centre and the Learning and Skills manager implements and monitors compliance with quality assurance requirements effectively. The paper, Learning and Skills Curriculum Development 2014-2015, explains the prison's approach to providing a curriculum for offenders, identifies areas for improvement and arrangements for measuring progress against key performance indicators. Surveys of prisoner views are used well by Learning and Skills staff to gain feedback from prisoners on the quality of provision to inform improvements. The Offender Outcome Group provides a useful forum for staff involved in the delivery of learning opportunities to monitor progress against identified aims and to plan collectively for improvement. Staff responsible for industries, learning and skills and PT make effective use of Offender Outcomes Group Meetings to plan and communicate activities and contribute to prison-wide initiatives, departmental and joint projects. This is an area of good practice.

2.30 The education programme should be developed (paragraph 4.25).

Achieved. The Learning Centre staff deliver 65 sessions a week within the Learning Centre, vocational training areas and in residential Wings. The Learning and Skills manager has worked with staff to refresh the range of provision and produce a curriculum development plan which indicates current and planned provision in relation to various themes. These themes include basic literacy, core skills, distance and open learning, creative skills, employability and vocational training. Staff are making good use of the curriculum plan to devise future programmes and approaches to meet the identified needs of prisoners.

The range of education programmes reflects well the interests and skill needs of prisoners. For example in art and design, the GRAFT project provides interesting opportunities for prisoners to develop their creativity and craft skills. Core skills classes assist prisoners to participate in learning at a level appropriate to their individual needs and aspirations. Distance learning programmes enable prisoners to undertake independent and advanced level learning. The literacy and numeracy outreach programme is providing a valuable service for prisoners who have low levels of skills. Learning and skills staff are working with Ayrshire College to establish progression pathways from prison into college programmes There is opportunity for Learning Centre staff to assist colleagues learn about Curriculum for Excellence (CfE) to support future planning of provision and to help inform prisoners who have children.

2.31 More prisoners should obtain educational qualifications (paragraph 4.26).

Achieved. The prison has revised its approach to offering educational qualifications and has worked closely with SQA and Ayrshire College to develop an infrastructure for certificating programmes. Effective collaboration between staff responsible for industry, learning and skills and PT has resulted in increased opportunities for prisoners to access activities which offer accreditation. These include the delivery of core skills within vocational training programmes, a range of awards made available within the PT facility and the introduction of multi-level core skills provision within the Learning Centre. These arrangements have increased significantly the number of prisoners attaining certification. Over the last two years, the number of prisoners attaining qualifications has risen from 236 in 2012 to 623 in 2013. There is scope for promoting the number of qualifications attained by prisoners more visibly across the prison to encourage and celebrate success.

2.32 More prisoners should attain vocational qualifications (paragraph 4.26).

Achieved. HMP Kilmarnock has made good progress in increasing the number of vocational qualifications achieved by prisoners. Since the full inspection, the number of vocational training programmes has been has been extended to include bricklaying, horticulture, and painting and decorating. All vocational training programmes offer SQA awards. Between September 2013 and June 2014, 114 vocational qualifications were awarded to prisoners.

The prison has taken action to develop the skills and qualifications of staff to deliver vocational qualifications. Some vocational instructors have undertaken assessor awards to enable them to administer and carry out assessments. There are good examples of Learning Centre and vocational staff working together to contextualise and deliver core skills within a vocational context. These arrangements are working well and are supporting and preparing prisoners well to undertake vocational qualifications. The prison is working with Ayrshire College to deliver vocational qualifications within the textiles production workshed.

However, there are no opportunities for prisoners on protection to undertake vocational qualifications within production worksheds. This creates boredom and monotony and prevents these prisoners from being able to develop vocational skills.

Recommendation 8: HMP Kilmarnock should ensure that there are opportunities for prisoners on protection to undertake vocational qualifications within production worksheds.

2.33 The prison should hold more multi-cultural and voluntary activities (paragraph 4.34).

Not Achieved. There was no evidence of regular multi-cultural events being held in the prison since the full inspection. It is noted that Prisoner Week due to be held in November will have a focus on Christianity but will involve all faiths.

2.34 Health promotion materials should be on display in the Health Centre waiting rooms (paragraph 4.46).

No longer applicable. The waiting rooms within the Health Centre are sparse and cramped with minimal information on display, however, a good range of health promotion materials is exhibited in the Health Centre and throughout the wider establishment.

2.35 The primary care nurses should receive additional training to enable them to be more effective in their role (paragraph 4.49).

Achieved. All healthcare staff are required to participate in an induction training programme facilitated by Serco when working within the establishment.

Clinical supervision for nursing staff is provided by the Senior Healthcare Manager or his deputy.

There is a comprehensive training schedule in place which is provided by NHS Ayrshire and Arran to support the development of healthcare staff which includes Clostridium Difficile Overview, Adult Support and Protection, Infection Control Patient Contact and Hepatitis C Awareness.

NHS Ayrshire and Arran are investing in a Nurse Consultant; Advanced Nurse Practitioner to work within the establishment with the purpose of supporting healthcare staff through provision of clinical expertise.

Additional training for primary care nurses is being introduced through an accredited tele-health/on-line learning programme, the process and outcome of which will be evaluated in due course.

2.36 Care plans should be used by Primary Care staff (paragraph 4.51).

Partially achieved. In line with all other establishments in the SPS, HMP Kilmarnock now has the Electronic Healthcare Record system VISION. As this is a multi-disciplinary platform for recording and accessing healthcare related information, communications between healthcare staff are much improved. There is evidence that while primary care practitioners use care plans these are not used for all patients. Care plans are used if there is any degree of complexity or multi-disciplinary involvement with a prisoner's care. Mental Health care is recorded on a second electronic clinical system; FACE (Functional Analysis of Care Environments). This has the advantage of containing all assessment tools, related healthcare documents and a real-time account of healthcare related contact from all disciplines. There is also the added advantage that this system is the same as that used by local Mental Health services in the Ayrshire community promoting better through-care and improved information sharing.

2.37 The current process of booking Doctors' appointments through the kiosks should be reviewed (paragraph 4.54).

Achieved. All requests for healthcare appointments are now made using the self-referral forms which are readily available in every Houseblock. Appointment requests are triaged and a suitable time is allocated for the prisoner to be seen. Appointment times are conveyed to the prisoner via the kiosk system. There are no reports of cancellations at short notice at the time of inspection.

2.38 The Multi‑disciplinary Mental Health Team should meet every two weeks (paragraph 4.58).

Not achieved. Multi-disciplinary Mental Health Team meetings no longer take place in HMP Kilmarnock. There is however a weekly clinically-based mental health meeting attended only by those with a clinical interest or input.

Recommendation 9: HMP Kilmarnock and NHS Ayrshire and Arran should ensure that a Multi-disciplinary Mental Health Team meeting, chaired by a senior operational manager, meets every two weeks.

2.39 Prisoners on remand should receive dental treatment if they are to be in custody long enough for treatment to be administered (paragraph 4.60).

Not achieved. The current waiting time for new and routine dental appointments is approximately six months. At the time of the inspection, three half-day sessions per week are provided with plans for two additional half day sessions commencing within the next quarter. This should have a positive impact on waiting times.

Prisoners on remand continue to access dental services where there is a need for emergency treatment. There is no formal arrangement for those on remand to request a routine appointment however the attending dentist makes an effort to accommodate requests from untried prisoners for routine appointments where possible.

The provision of dental treatment to untried prisoners across Scotland is poor and is often attributed to the uncertain length of time such prisoners remain in custody and as a consequence may not complete a course of treatment.

Recommendation 10: The SPS and NHS should engage in further debate in relation to the level and quality of dental treatment afforded to untried prisoners.

2.40 The prison should look at ways of introducing a family induction session (paragraph 4.75).

Not Achieved. The prison does not offer a family induction service. Earlier this year the families of those prisoners serving Life sentences were invited into the prison for a 'Family Day' which included elements of an induction such as familiarisation with the ICM process, information about prisoners' work opportunities and the showing of a video of accommodation and prison routine made by prisoners. This event was deemed a success by the prisoners, their families and management and was scheduled to be repeated in August 2014.

There are also plans in place for families to access information via a drop-in service in the Lighthouse premises in the town of Kilmarnock.

On a more general note, there are examples of events taking place within the prison to which prisoners' families are invited. These include:

Centre Stage
Catalyst Project
Exhibition of prisoners' artwork